The “Ancestry user is authenticated” error with Family Tree Maker is widespread and fixable. These methods will fix the error so you can restart your family tree development.
Causes of the “Ancestry User is Authenticated” Error
There are many common causes of this error. Knowing the reason will help you find the best remedy.
- Joint Ancestry accounts are signed in.
- Temporary network or server difficulties causes logins errors.
- Not updated with the latest version of Family Tree Maker.
- Your Ancestry account has two-step verification which caused blocking of your account.
How to Fix the Error?
For every type of case, below are detailed steps to fix the error:
1. Multiple Ancestry Accounts
If you have several Ancestry accounts or switched users:
- Sign out of all Ancestry browser and Family Tree Maker accounts.
- Log in with your Family Tree Maker account after signing out anywhere.
2. Network errors
- A short network or server issue can cause authentication errors.
- Wait a few hours and try again. When services are restored, the problem can be resolved.
- Check your internet connection for stability.
3. Update Your Family Tree Maker Software
- An earlier Family Tree Maker version can create compatibility errors.
- Open Family Tree Maker and verify your version.
- Update FTM 2019 to 24.2 or later.
- The official website has the current version.
4. Disable Two-Step Verification
Family Tree Maker may have login troubles if your Ancestry account has two-step verification.
- Use your browser to log into Ancestry.
- Access your profile or account settings.
- Select two step verification.
- Turn off two step verification and confirm.
- At last, restart the Family Tree Maker.
Final Thoughts
This problem is typically fixable with the proper use of methods. Log out of all accounts, check your internet, update software, or deactivate two-step verification if required. These steps should fix the error, allowing you to continue your family history research.
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