Familytreemakersupport.com has a Refund Policy, which our customers have to claim based on certain conditions and terms. Our terms and conditions are subject to your services. Read them before using our services.
But you will have to submit a Refund Policy request within 30 days of buying the subscription on Family Tree Maker. First, we indicate the request for a refund; the work can be completed after 7-10 business days after the request date.
Following Charges Will be Applicable For Processing Refunds
Secondly, A Refund Policy request shall be conducted in the period of 24 hours after purchase. However, there would be no fees for cancellation. One-time service will be billed in case we have been working on a case and have addressed your issues.
In case you buy the software, you cannot have a refund for the installed software. A software license can never be resold by us. Therefore, check this term before you buy any software.
It will be requested within 15 business days of the service’s purchase date. There will be a deduction of the cancellation charge of 50 per cent of your invoice value.
The remaining value will also be posted back to the Payment card/Bank account on which the purchase was made.
How to Request a Refund?
Refunds are not processed without a refund/cancellation request being received by email. The request requesting the refund must be of a registered email address according to our records; otherwise, the request will be cancelled. Submit your refund request to familytreemakersupport support@familytreemakersupport.com using your registered email ID. However, Users can also make toll-free calls to just claim refunds. Refunds are not done online.
Conditions Which May Void Your Refund Requests
In case it has been installed in your system (desktop/laptop) with a licensed version of the software, you are returning money back on the fees, which you paid to acquire the license.
You have called our technical support services twice or more.
When end users are claiming a refund using an email address not registered with us.
You are asking for a refund to a Payment card / Bank account that was not used for the purchase of the subscription.
Familytreemakersupport.com is offering non-tangible, irrevocable services, so we do not refund expenses once the order is completed and the service is accomplished and delivered. Terms and conditions of our services should be read thoroughly before you purchase anything.
It should also be noted that our specialized services, which we provide in the name of our respected partners, cannot be refunded or chargeback. Therefore, services and packages, including the acquisition of any software, are not subject to CHARGEBACK.
We “Do” Accept Requests Under the Following Conditions
Download and Unzipping Issues
Should you experience any trouble during the download of the product or unzipping it. The reports on such issues should be handed to our Technical Support department. Should you fail to make contact with us or to reply to our emails within this timeframe, we may interpret your silence as having a successful download of the product requiring no additional right to claim your refund in the event of a “download problem.
Note: Failure to seek help to download or unzip can lead to loss of a refund within 3 business days.
Major Defects
Before release, all the products are highly tested, but some unforeseen errors can take place. Has to send such issues to our Technical Support Team. We also retain the right to rectify the mistake/malfunction, or defect within 72 hours.
In case of an approved deficiency which is not remedied by us within 72 hours of the date of the first complaint. Any letter or other notification by a customer who requests a refund will be processed to the customer with the entire refund and no compensation or reimbursements.
OR
The replacement of the same product of the same value or a possible close value should be available at the wish of the customer.
Note: We just inform you that our technicians will demand temporary access to your system where the software is installed to diagnose and address the potential problems with our products. Not giving such access at the time will lead to a delayed solution to the problem. My refusal to give you access to your system will mean that you will not be eligible for a refund.
Product Not-As-Described
Within 7 business days following the date of purchase, such problems should be reported to our Technical Support Department. You should present clear evidence that backs your argument that the product bought is different one than what has been advertised on the site. Customers who make false complaints can attract the right measures.
Web & App Development
Once a web and app development service is offered, we do not do refunds.
Note: We do not accept any refund/return/exchange requests on the grounds of incompatibility of our products/Services with some third-party software (add-ons, plug-ins, extensions, modules, scripts, search engines, etc.).
Other than those that have been visibly stated to be compatible in a description on the product page. We are not in any way assured that our services are fully compatible with any third-party programs. Some policies guide all our web-related services.