While doing the Ancestry web search on Family Tree Maker software 2019, you may get a Security error or a blank page. This is a known issue, and Mackiev is working with Ancestry to resolve it as soon as possible.
Security Error or Blank Page in Web Search?
FTM connects to Ancestry directly. Hence, you can search for records without visiting Ancestry’s website. You must have an Ancestry subscription to access the search results from Ancestry. Log in to the Ancestry account on your Family Tree Maker first to use the web search feature.
On the Family Tree Maker toolbar, you can find and use the web search feature. When you click on the web search tab on the toolbar on the left side, you will get the option to select Ancestry.
On your tree, you must click on the name of an individual for whom you want to find more information. Ancestry Record will find the information about that person from its billions of records and will bring it to you on the same screen.
Is There Any Workaround to Fit this Issue?
- You can try a workaround while the engineers from Mackiev and Ancestry are working on this issue.
- A utility that changes the settings on your computer to resolve this issue can be downloaded. After you download the tool, you must run it on your computer.
- You can also edit the address by going into the address bar inside the web search. You can use ancestry.com instead of ancestry.ca or ancestry.co.uk.
- Otherwise, you can use the Ancestry website for web search from your computer browser, such as Google Chrome, Microsoft Edge, or Safari.
- After the web search, you can use FamilySync in your Family Tree Maker software to synchronise any changes to your tree.
Should I Contact Ancestry for this Error?
Do not contact Ancestry support for this issue since their agents are not trained to work on Family Tree Maker. You can reach us on the phone or chat to speak to a live agent and get help on this issue.
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